ITIL Practitioner İçeriği

ITIL Practitioner Eğitiminin İçeriği

Eğitim dili Türkçe olmasına rağmen sınavın İngilizce olması nedeniyle eğitim kurs materyali ve içerik başlıkları İngilizce olarak verilmektedir. Eğitimde akreditasyon gereği kapsamdaki işlenen başlıklar aşağıdaki gibidir.

MODULE 1: COURSE INTRODUCTION

Course Learning Objectives
Course Agenda
Module Learning Objectives
Scenario-based Learning
CSI Approach
Guiding Principles
Course Structure
Certification
Get to Know Each Other

MODULE 2: THE JOURNEY

Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
A Message from the CEO
Current Challenges
The CSI Approach: What is the vision? Where are we now?
What is the vision?
Where are we now?
The Assignment
Sources and Inputs
Decision Time!
Debrief

MODULE 3: ORGANIZATIONAL CHANGE MANAGEMENT (OCM)

Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
Topics Covered in This Module
Purpose and Approaches
Essentials for Successful Improvement
Implementing a Successful Change
Continual Improvement of OCM

MODULE 4: THE DESIRE 43

Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
The CSI Approach: Where do we want to be?
Where do we want to be?
Vision to Measurement Trail
Our Goals and Value
Never Lose the Big Picture!
Company Requirements
The Assignment
Sources and Inputs
Presenting the Power of the Story
Debrief
Template: Presentation Worksheet
Template: Stakeholder Analysis Worksheet
EJ Airways CSI Register

MODULE 5: COMMUNICATIONS

Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
Topics Covered in This Module
Good Communication
Communication Principles
Communication Techniques
Types of Communication

MODULE 6: THE ROADMAP

Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
The CSI Approach: How do we get there?
How do we get there?
Refresher: Five Major Aspects of Service Design
Refresher: Balanced Scorecard
Mixing Frameworks and Methods
A Message from Lynda, Head of PR
The Assignment
Sources and Inputs
Getting into Character: You are EJ Airways!
A Message from the CEO
Meeting Time
Debrief
Template: Implementation Plan (including RACI and Workshop Checklist)
Template: Meeting Notes
Template: Balanced Scorecard

MODULE 7: METRICS AND MEASUREMENTS

Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
Topics Covered in This Module
Metrics and Measurements in CSI
Cascades and Hierarchies
Metrics Categories
Assessments
Reporting

MODULE 8: CHECK, CONTROL, AND REDIRECT

Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
The CSI Approach: Did we get there?
Did we get there?
Refresher: DIKW Model
Benefits Realization
Progress Iteratively
The Assignment
Sources and Inputs
Analysis Time
Stop Your Work
Discussion Time
Debrief

MODULE 9: STAY TUNED

Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
The CSI Approach: How do we keep the momentum going?
How do we keep the momentum going?
Resistance Management Plan
Reinforcement with Balanced Diversity
The Assignment
Sources and Inputs
CEO’s State of Mind
Debate Time
Debrief

MODULE 10: GUIDING PRINCIPLES

Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
Topics Covered in This Module
The Guiding Principles
Applying the Guiding Principles

MODULE 11: EXAM PREPARATION GUIDE and MOCK EXAM

Examination duration: 1 hour and 45 minutes

 

Kayıt Bilgileri:

ITIL Eğitim ve ITIL sınav kesin katılım onayı için şu linkteki ITIL Practitioner Egitim Kayit Formu doldurulup tarafımıza ulaştırılmalıdır.
Sadece sınav kayıt için şu linkteki Educore-Sinav-Kayıt-Formu doldurulmalıdır.

Eğitim veya Sınav Formunu doldurup emaille tarafımıza ulaştıranlar online olarak sınava kayıtlarını aşağıdaki adımları takip ederek yapabilirler.
1. Peoplecert aday kayıt için şu linkteki aday sayfasından account yaratılmalıdır.
2.Oluşturduğunuz kullanıcı adı ve şifre ile sistemi girip Register for an Exam bölümünden , Using Exam Booking ID seçeneğine
size sunacağımız ID’yi girerek sınava kaydınızı yapabilirsiniz.

Not : Katılımcıların dizüstü bilgisayarlarını 2.gün yanlarında getirmeleri faydalı olacaktır.

ITIL® is a Registered Trade Mark of AXELOS Limited